Privacy Policy

In this data protection notice DUMA-BANDZINK GmbH, Blumenberger Str. 143-145, 41061 Mönchengladbach, Germany, Tel.: +49 (0)2161/5792-0, frontdesk@duma-bandzink.com (hereinafter “we”, “us” or “DUMA-BANDZINK GmbH”) wish to inform you as the controller pursuant to data protection law of how we process your personal data during your visit to our website.

1. Which personal data about you do we collect?

Personal data covers all information about a specific or specifiable natural person which you notify to us or which is generated or collected by us. On our website, this includes in particular: Enquiry data: We provide different options for enquiries on our website, where you can opt to seek to get in contact with us, and, when using our form, will provide data entered by you or collected about you in this context. In particular, this may include:

If you send general or specific enquiries to us using the contact form or email addresses provided on our website, we will process the data specified therein to answer your enquiry.

Usage data: We set up a user profile on your use of our website under a pseudonym, which enables us to understand the manner in which our website is being used.

Server log data: When you use our websites, data on your usage (such as the date and time of your visit, pages called up and files requested, type and version of the web browser used by you, type and operating system of the end device you use as well as your IP address) is temporarily stored in a log file on our server.

Job Applicant data: With respect to personal data collected for applications via SMS group GmbH Career portal, please see the separate data protection notice there.

2. What do we use your personal data for, on what legal basis and for how long?

2.1 Your enquiries

Should you submit enquiries to us via a contact form or per email, we process the information given therein to answer your query as well as the IP address and date/time of the request in order to avoid misuse of the contact form.

The legal basis for the processing is our legitimate interest pursuant to Art. 6 (1) letter f GDPR in providing you with the respective service you requested (e.g. Supplier portal, TECademy, request for contact). If your query concerns the initiation or processing (including customer service or warranty) of a contract, the additional legal basis for the processing is Art. 6 (1) letter b GDPR.

You may oppose the processing of your data on grounds of Art. 6 (1) letter f GDPR. In this case, upon proving mandatory reasons for the processing we can continue the processing. This can, in such case, be particularly necessary in order to prove past queries and communications with you. If no such mandatory reasons exist, we will cease our communication with you and delete already collected data.

This data will be deleted when our communication with you or the respective relationship established by your enquiry has ended, i.e. when the factual situation at issue has been conclusively clarified and no further legitimate interest exists for the storage, respectively no further statutory obligations exist to store such data.

2.2 Job applications

With respect to personal data collected for applications via SMS group GmbH Career portal, please see the separate data protection notice there.

3. Tranfer of the Data

3.1 Transfer of data to data processors 

We partially use service providers, in observance of the statutory requirements, by means of data processor relationships, i.e. processing is performed on the basis of a respective contract, for our account, according to our directions and subject to our control. Data processors are, in particular

  • technical service providers whose services we retain for the provision of the website, e.g. service providers for software maintenance, data-processing operations and hosting or printing of materials;.
  • technical service providers, whose services we retain for the provision of functionalities, e.g. technically required Cookies;
  • service providers for the practical execution of advertising and marketing measures, e.g. service providers for email distribution, online surveys and analysis Cookies.

In such cases we remain responsible for the data processing; the transfer and processing of personal data to or by our data processors is made on the legal basis upon which we are permitted to process data in each case. No separate legal basis is required.


3.2 Data transfer to third parties

We partially also transmit your data to third parties, i.e. partners with whom we collaborate outside of a contracted processing. Such partners render their services on their own responsibility; the processing of your data by our partners is exclusively governed by the data protection notices of such third party. 


3.2.1 Data transfers to other group entities of SMS group GmbH

We may forward your enquiry together with the data specified by you to the responsible SMS group subsidiaries in Germany or other countries whenever this may be required to answer your enquiry (e.g. because your enquiry refers to a business transaction or quotation from another country). The legal basis for the transfer is the performance of a service requested by you, Art. 6 (1), letter b GDPR, and/or our legitimate interest to answer your enquiry, Art. 6 (1), letter f GDPR.

Please note that this may, depending on your enquiry, involve a transfer or your personal data to countries outside the European Economic Area, that do not necessarily provide the same level of data protection. We have ensured an adequate level of protection by signing the EU model clauses (Art. 46 (2) GDPR), and you may get a copy of the relevant parts from the contact person named in clause 8.


3.2.2 Logistic enterprises

In order to transport any materials, etc., that you may have ordered, we transmit your address and contact details, to the extent necessary, to parcel transportation enterprises. The legal basis for the transfer is the performance of the contract with you, Art. 6 (1) letter b GDPR..

4. Cookies and web analyse

4.1 What are Cookies?

We and our partners use so-called “Cookies” to fashion our website in a most user-friendly way and to enhance the relevance of advertisements for the users of our website. Cookies are small files stored on the user’s device. They allow the storage of information for a determinate period of time and the identification of the user’s device. For this purpose, also tracking-pixel might be used that are not stored on the user’s hard drive, but that may in the same way help to recognize a user’s device. When using the term “Cookie”, this refers to Cookies in the technical sense as well as tracking pixel and other technologies.

When you visit our website for the first time, the entry page will show information on privacy and respective wording regarding the consent to the use of Cookies. By actively continuing to use the website and not actively objecting to the use of Cookies, you agree to the use of Cookies and such consent will be stored in your browser (in the form of a Cookie), so that the information does not have to be repeated on every page of our website. Should the consent be missing in your browser (e.g. if you deleted your browser history) the privacy information will appear again the next time you visit our website.


4.2 Welche Cookies verwenden wir aufgrund welcher Rechtsgrundlage und wie lange?

Auf unseren Webseiten verwenden wir drei Kategorien von Cookies: (1) Technisch notwendige Cookies, ohne die die Funktionalität unserer Webseiten eingeschränkt wäre, (2) optionale Analyse Cookies und (3) optionale Targeting- bzw. Advertising-Cookies:


4.2.1 Cookies required for technical purposes

These Cookies are indispensable if we want to ensure proper functioning and easy navigation of our website. They allow, e.g., the storage of your language selections, your log-in, offer you the opportunity to search for local retailers selling our products (e.g. by showing a map of your neighbourhood), or store your consent/non-consent to the use of Cookies and your selected Cookie settings. Such Cookies do not collect any information about you for marketing purposes and do not record the sites you visit when surfing the internet. A deactivation of this type of Cookies would reduce all or part of the functions of the website.

The legal basis for this processing is our legitimate interest (Art. 6 (1) lit f GDPR).

These Cookies are specifically set for individual sessions and expire when you leave the website and end the session.


4.2.2 Cookies for analytics / Google Analytics

Analytics Cookies gather general information on how users use a website, e.g. which pages they visit most frequently and whether they receive any error messages from websites. These Cookies do not collect any data that may lead to an identification of the user. The data collected with these Cookies will not be merged with any other information on the visitors of our website. All information collected with the aid of such Cookies exclusively serves the purpose to comprehend and improve the functionality and services of the website. This website uses the open-source web analysis service Matomo (formerly PIWIK) in order to analyse how users browse our website. This service places a Cookie on the user’s device. When surfing to websites, the following data will be collected:

(1) two Bytes of the IP-address of the device the user uses to connect

(2) the visited website

(3) the website the user visited before (referrer)

(4) the subpages browsed from this website

(5) the duration of surfing this website

(6) the frequency of visiting this website

We operate this service solely on our servers and the user data is only stored there. Data are not transferred to third parties.

We have selected settings to ensure that no full IP-addresses are stored, but 2 bytes of the IP-address will be masked (e.g.: 192.168.xxx.xxx). This ensures that we cannot re-connect the masked IP-address with your device.

The processing of the data about our users enables to analyze the usage of our online offer by users. We are able to compile reports on the activities regarding the use of the components of our online offer. This helps us to improve the website and its use. These purposes are also representing our legitimate interest to process that data in accordance with Art. 6 (1) lit. f GDPR (the legal basis for the processing). By anonymizing IP-addresses we take into account the justified interest of data subjects regarding the protection of their personal data.

The data will be deleted if no longer required for these purposes.

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). The information regarding your usage of this website generated by the use of Google Analytics is transmitted to and stored on a Google server in the US. However, due to the activated IP anonymisation on this website, Google will previously abbreviate your IP address within the member states of the European Union and in other contracting states under the Agreement on the European Economic Area. Only in exceptional cases will a full IP address be transmitted to a Google server in the U.S., where it will then be shortened. The IP address transmitted by the browser of the user will not be merged with any other Google data

Google will use this information on our behalf to analyse the usage of our online offer by users, to compile reports on the activities regarding the use of the online offer, and to render further services to us in connection with the use of our online offer and internet usage. In this context, pseudonymous user profiles may be created from the processed data.

Users can prevent the storage of Cookies by adjusting the setting of their browser accordingly; moreover, users can prevent that the data generated by the Cookie on their use of the online offer is transmitted to and processed by Google by downloading and installing the browser plugin available at: tools.google.com/dlpage/gaoptout. The legal basis for this processing is our legitimate interest (Art. 6 (1) lit f GDPR). The data collected by the use of such Cookies will be anonymised prior to analysis. You can deactivate or delete Cookies and the information stored therein at any time (cf. 4.3).


4.2.3 Targeting- and advertising- Cookies

Targeting and advertising Cookies are used to better customise advertisements to your interests. They limit the number of times the same advertisement is shown to you, evaluate the efficacy of an advertising campaign, and analyse how the viewing of a certain advertisement influences the conduct of individual users. Such Cookies are usually placed by advertising networks with the consent of the respective website operator (in this case us). They register a user’s visit of the website and either pass such information on to other entities, e.g. advertising companies, or directly adapt advertisements accordingly. Frequently, they are linked to certain website functions provided by such third companies. We also use these Cookies to create a link to social networks, which in turn may use the information on your use of the website to customise advertisements on other websites to your interests, and also to provide the advertising networks used by us with information about your visit so that, based on your browsing behaviour, you will be shown exactly such advertisements as may potentially interest you. Also in these cases the data collected via such Cookies will not be merged with any other information on the visitors of our website.

The legal basis for this processing is your consent obtained my means of the cookie banner displayed upon access to our website (Art. 6 (1) lit a GDPR).

You can deactivate or delete Cookies and the information stored therein at any time (cf. 4.3).


4.2.4 Deactivation of Cookies for analysis, targeting and advertising

A deactivation of this types of Cookies for analysis, targeting and advertising purposes does not reduce the functionality of our website. The Cookies of this type presently used by us are offered by the following providers, to whom you may refer for information on /description of the respective Cookies or if you wish to object to their use: Tool Datenschutzinformationen des Anbieters Widerspruchsmöglichkeit (Opt-out) Google Analytics support.google.com/analytics/answer/6004245 tools.google.com/dlpage/gaoptout youtube policies.google.com/privacy policies.google.com/technologies/product-privacy policies.google.com/technologies/managing matomo matomo.org/docs/privacy/ matomo.org/docs/privacy/ If you would rather receive information about these Cookies directly from us, please contact us via email at: frontdesk@duma-bandzink.com


4.3 How can I deactivate Cookies? 

If you wish to generally deactivate analytics, targeting and advertising Cookies, you may deactivate individual Cookies by clicking on one of the links in the above table (opt out). Finally, you may prevent the use of any Cookies whatsoever by adjusting the settings in your browser accordingly. We wish to point out, however, that in such case the functionality of our website will be reduced, if Cookies required for technical purposes are also blocked.

If you wish to generally deactivate analytics, targeting and advertising Cookies, you may deactivate individual Cookies by clicking on one of the links in the above table (opt out). Finally, you may prevent the use of any Cookies whatsoever by adjusting the settings in your browser accordingly. We wish to point out, however, that in such case the functionality of our website will be reduced, if Cookies required for technical purposes are also blocked. For further information on Cookies and individual providers, you may e.g. refer to www.youronlinechoices.com, where you may also object to usage-based online advertising via certain or any tools. www.youronlinechoices.com/de/praferenzmanagement

5. Links

We use links to other internet presences of us on websites and services of third parties, e.g. to social media channels such as Facebook, Twitter or Youtube. These third parties are exclusively responsible for the data processing by such other service providers on their websites and their data protection notices apply.

6. Security

We and our service providers take technical and organisational security measures to protect your personal data managed by us against accidental or deliberate manipulation, loss, destruction or access by unauthorised persons. Our data processing and our security measures are improved on a constant basis according to the technical developments.

During the transfer of your personal data to us it is encrypted with Secure Socket Layer (SSL). Personal data which is exchanged between you and us or other participating enterprises is fundamentally transmitted via encrypted connections which meet the latest technical standards. Our employees and our retained service providers are naturally obliged to maintain confidentiality..

7. Your rights to information, correction, blocking or deletion

Every natural person whose personal data we process has, in principle (i.e. depending on the respective preconditions), the following rights vis-à-vis us:

  • Should you have questions regarding our processing of your personal data, we would be pleased to provide you at any time and at no charge with information on the data stored about you (Art. 15 GDPR).
  • You have a right to the correction of incorrect data as well as completion of incomplete data (Art. 16 GDPR).
  • You have a right to the blocking/limitation of the processing or to deletion of personal data concerning you which is no longer required or stored on grounds of legal obligations (Art. 17, 18 GDPR).
  • You have a right to the transfer of the data in a structured, standard and machine-readable format, insofar as you have provided us with the data on grounds of a consent or contract between us and you (Art. 20 GDPR).
  • You have the right to object at any time to the processing of your data for direct marketing purposes (cf. also clause 2.2; Art. 21 para. 2 and 3 GDPR).
  • You have the right to object to a processing on the basis of legitimate interest, in which case we are entitled to demonstrate our compelling reasons (Art. 21 para. 1 GDPR). We have pointed out above (clause 2) in which cases this right applies.
  • Insofar as you have consented to a data processing, you can revoke this consent at any time with effect for the future, i.e. the legality of the data processing remains unaffected until the date of the revocation. After a revocation of consent, you may no longer be able to use our services.

Please address your concerns in writing (reference: data protection) or by email to the contact details given in point 8 below. We reserve the right to check your identity to ensure that your personal data is not disclosed to unauthorised persons. Furthermore, you are entitled to file a complaint with a supervisory authority for data protection.

8. Questions

If you have any questions please contact us via frontdesk@duma-bandzink.com and use „Data protection“ in the subject line.

9. Amendments

From time to time, the content of this data protection notice may have to be modified. We therefore reserve the right to amend them at any time. We will also publish the amended version of the data protection notice at this place. When you revisit us, you should therefore reread the data protection notice.